We aim to provide a seamless and transparent shipping experience for our customers. This shipping policy outlines the terms and conditions related to the delivery of products purchased from our website, www.vibrus.com.
Shipping
Shipping Destinations
Countries We Ship To:
- United States
Future Expansion:
- We are continually working to expand our shipping destinations. Please check back regularly for updates.
Shipping Costs
No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees.
Orders
Order Processing Time
Processing Time:
- Orders are processed within 1-3 business days, Monday to Friday, excluding holidays.
Order Cut-Off Time:
- Orders placed before 2:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Domestic Shipping:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
Carriers, Tracking and Insurance
We partner with reputable carriers to ensure your package arrives safely.
Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
- Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
Order Tracking
Tracking Information:
- Tracking Number
- Carrier Name
- Link to Track Your Package
After your order has been shipped, you will receive an email containing
How to Track Your Order:
- Visit www.vibrus.com/track-order or the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
Assistance:
If you have questions or need assistance with tracking, please contact our customer service.
Lost, Missing or Damaged Items
Delayed or Lost Packages
Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please email us at support@vibrus.com.
Lost Packages:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
- If your tracking information indicates that your package was delivered but you did not receive it.
Damaged Packages
Reporting Damage:
- Take photos of the damaged packaging and items.
- Contact us within 48 hours at support@vibrus.com.
If your package arrives damaged:
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.
Missing Items
Reporting Missing Items:
- Contact us within 48 hours of receiving your package.
- Provide your order number and details of the missing item(s).
If any items are missing from your order:
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
Returns & Refunds
Return and Refund Policy
Returns:
- Returns are accepted within 14 business days of receiving your order.
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items, special orders, or personalized items may not be eligible for return.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility for the item(s) or offering a refund.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
- Refunds are processed within 3 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
For More Information:
Please refer to our Return and Refund Policy for detailed information.
Address Discrepancies
Incorrect Address
Address Accuracy:
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
- If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
If you have any questions or concerns regarding your shipment, please contact us at:
Customer Service Email: support@vibrus.com
Changes to This Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with VIBRUS!
We appreciate your business and are committed to providing you with exceptional service.